FAQ's
Last updated: 19/02/2026
Welcome to the AEGISCOVILLEX Help Center.
Below you’ll find answers to our most common customer questions about orders, shipping, returns, and more.
If you don’t see your question here, feel free to contact us — we’re always happy to help!
🛍️ Orders & Checkout
Q1: How do I place an order?
Simply browse our products, add your desired items to the cart, and proceed to checkout. You can securely complete your purchase using any of our accepted payment methods.
Q2: Can I modify or cancel my order after placing it?
If your order hasn’t been shipped yet, you can request a modification or cancellation within 12 hours of purchase. Once an order is processed or shipped, it cannot be changed.
Please contact us at as soon as possible.
Q3: How do I know my order was successful?
You’ll receive an order confirmation email immediately after completing your purchase. Be sure to check your spam or promotions folder if you don’t see it in your inbox.
🚚 Shipping & Delivery
Q4: Where do you ship from?
All orders are processed and shipped from our main fulfillment center in:
📍 116 McRee Schoolhouse Rd, Trenton, Tennessee 38382, United States
Q5: Do you ship internationally?
Yes! We offer international shipping to over 230 countries using DHL Express and USPS International services. Shipping rates and delivery times are calculated at checkout.
Q6: How long will it take to receive my order?
Shipping times depend on your location and the shipping method selected at checkout:
- United States: 3–16 business days (depending on service)
- International Orders: Delivery times vary by destination
You’ll receive a tracking link by email once your order ships.
Q7: How can I track my shipment?
Once your order ships, you’ll get an email with a tracking number and link. You can track your package using that link or through the carrier’s website.
💸 Payments & Billing
Q8: What payment methods do you accept?
We accept major payment options, including:
- Visa, MasterCard, American Express, Discover
- PayPal, Apple Pay, Google Pay, and Shop Pay
All transactions are SSL‑secured for your protection.
Q9: Is my payment information safe?
Yes — your payment data is encrypted using SSL 256‑bit security and processed only through Shopify’s secure payment gateway. We never store full card details on our servers.
🔄 Returns & Refunds
Q10: What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase.
We offer free return shipping on all eligible U.S. orders.
Q11: How do I request a return?
Email us at with your order number and reason for return. Our team will review your request and send a prepaid return label if eligible.
Q12: How long does it take to receive a refund?
Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.
📦 Products & Availability
Q13: What if an item I want is out of stock?
If a product is sold out, you can click “Notify Me When Available” (if visible on the product page), or check back soon — we frequently restock popular items.
Q14: Are your products genuine and quality‑checked?
Absolutely! We take quality seriously. Every product is inspected before shipping to ensure it meets AEGISCOVILLEX standards.
Q15: Do you offer wholesale or bulk orders?
Yes! We partner with retailers and distributors. Visit our Wholesale Inquiries [blocked] page or email for more information.
🔐 Security & Privacy
Q16: Is my personal information protected?
Yes. Your information is stored securely and used only in accordance with our Privacy Policy [blocked].
We never sell or share your personal data with unauthorized third parties.
Q17: How can I contact customer service?
📧 Email:
📞 Phone: (731) 798‑1741
🕓 Hours: Monday – Friday, 9:00 AM – 6:00 PM CST
⚙️ Other Common Questions
Q18: Do you offer gift cards?
Gift cards will be available soon! Check back regularly or subscribe to our newsletter for updates.
Q19: I entered the wrong shipping address. What should I do?
Please contact us immediately. We can update your address before shipment, but once the order is shipped, changes are no longer possible.
Q20: How do I stay updated about new arrivals or promotions?
Sign up for our newsletter at and follow us for exclusive offers, product launches, and brand updates.
Still Have Questions?
We’d love to help!
Reach out to our friendly support team anytime at:
📧
📞 (731) 798‑1741
📍 AEGISCOVILLEX, 116 McRee Schoolhouse Rd, Trenton, Tennessee 38382, United States